1. Introduction
By accessing or using Jokey, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, you should stop using the App and Services immediately.
2. Information We Collect
2.1 Information You Provide Directly
We may collect the following information that you provide to us:
- Account Information: such as username, email address, profile details, and any other information you choose to provide when creating or updating your account.
- User-Generated Content: including videos, images, text posts, challenges, votes, comments, reactions, and any other content you upload, submit, or create within the App.
- Communications: information you provide when you contact us for support, feedback, or other inquiries.
2.2 Information Collected Automatically
When you use the App, we may automatically collect certain information, including:
- Device Information: device model, operating system and version, unique device identifiers, language, and mobile network information.
- Usage Data: in-app activity, such as screens viewed, time spent in the App, features used, battle participation, interactions with content, and other diagnostic data.
- Log and Technical Data: IP address, timestamps, crash reports, performance data, and configuration data.
2.3 Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies through analytics and third-party SDKs to understand how the App is used, improve performance, and enhance your experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Services: including enabling battles, challenges, content creation, voting, and user profiles.
- To Improve and Personalize the App: analyzing usage and trends to enhance features, user experience, and performance.
- To Ensure Safety and Integrity: detect, prevent, and address fraud, abuse, spam, and other harmful or unauthorized activity.
- To Communicate With You: respond to your requests, provide support, send important updates, and notify you about changes to the App or this Policy.
- To Comply With Legal Obligations: enforce our terms, comply with applicable laws, and cooperate with law enforcement where required.
- To Develop New Features: use aggregated and anonymized data to research, test, and improve existing features or create new ones.
We do not sell your personal information to third parties.
4. Legal Bases for Processing (EEA Users)
If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:
- Consent: where you have given your explicit consent for a specific purpose.
- Contract: where processing is necessary to provide the Services and fulfill our obligations under our agreement with you.
- Legitimate Interests: such as improving the App, ensuring security, preventing fraud, and enhancing the user experience, provided these interests are not overridden by your rights and interests.
- Legal Obligations: where processing is required to comply with applicable laws.
5. How We Share Your Information
5.1 Service Providers
We may share your information with third-party service providers who assist us in operating the App and providing the Services, such as:
- Analytics and usage tracking providers
- Cloud hosting and storage providers
- Customer support and communication tools
- Security and fraud detection services
These third parties act on our behalf and are not permitted to use your information for their own purposes unrelated to the Services.
5.2 Legal and Regulatory Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights or the rights of our users.
5.3 Business Transfers
In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that any recipient continues to protect your information in line with this Policy.
5.4 Public Content
Content you choose to make public within the App (such as videos, images, usernames, and other profile information) may be visible to other users in accordance with the App’s functionality.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights in relation to your personal information, including:
- Access: the right to request a copy of the personal information we hold about you.
- Correction: the right to request that we correct inaccurate or incomplete information.
- Deletion: the right to request deletion of your personal information, subject to legal or legitimate retention requirements.
- Restriction: the right to request restriction of processing under certain circumstances.
- Data Portability: the right to request a copy of your data in a structured, commonly used, and machine-readable format where technically feasible.
- Withdraw Consent: where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at tripaimailer@gmail.com. We may need to verify your identity before fulfilling your request.
7. Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your personal information, unless we are legally required or permitted to retain it for longer (for example, for fraud prevention or legal compliance).
8. Children’s Privacy
The App is not intended for children under the age of 13, or the minimum age in your jurisdiction that permits use of online services without parental consent. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at tripaimailer@gmail.com and we will take appropriate steps to delete such information.
9. Security
We implement reasonable technical and organizational measures to help protect your information from loss, theft, misuse, and unauthorized access. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.
You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.
10. International Data Transfers
Your information may be processed and stored in countries other than your own, which may have data protection laws that differ from those in your jurisdiction. Where required, we implement appropriate safeguards to ensure an adequate level of protection for your information in accordance with applicable law.
11. Third-Party Links and Services
The App may contain links to third-party websites, services, or content that we do not control. We are not responsible for the privacy practices or the content of those third parties. We encourage you to review their privacy policies before providing any personal information.
12. Account Deletion
You may delete your account at any time through the App (if such a feature is available) or by contacting us at tripaimailer@gmail.com. After account deletion, we will delete or anonymize your personal information, except where we are legally required or permitted to retain it for specific purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the App following any changes to this Policy constitutes your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: